AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...

As we look toward 2024, the intersection of technology and quick service is characterized by strategic integration, operational efficiency, and enhanced customer experiences. In the quick-service ...

Hospitality is defined as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” In the restaurant industry, we are all in the hospitality business. I feel we in ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Chick-fil-A is a fast food restaurant chain that specializes in chicken sandwiches. It was founded in the early 1960s and has since grown to become one of the most popular fast food restaurants in the ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...