When you can track customers through your point of sale system, you can manage your relationship with your customers and improve your service. To track purchases effectively, you must be able to ...

In order to improve customer retention–a proven path to increased revenue–you deliver on, if not exceed your customers’ expectations of their experience. If you are in the business of e-commerce, ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

ROTTERDAM, Netherlands--(BUSINESS WIRE)--UNILIN, a Belgian manufacturer of flooring, panels and insulation products for the home, has chosen Shippeo, a global leader and European specialist in ...

Sales and marketing are likely going to be harder this year, as we’re entering a new normal for business-to-business companies, especially B2B software as a service. There are a lot of things leaders ...

Zuper (https://zuper.co) is an intelligent field service management and customer engagement platform for organizations that features basic and optional customizable modules to facilitate optimized ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Discover how field service software is revolutionizing HVAC operations through improved scheduling, real-time dispatching, ...

Yaw Aning named Malomo, the service he launched for small businesses to turn their order-tracking services into branded customer experiences, as a tribute to his mother, who was a small business owner ...

Samsara is our pick for the best GPS fleet tracking service for startups because of its intuitive interface, advanced fleet tracking features and real-time visibility. It has everything you need to ...