To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

Fire-Dex is pleased to welcome Monica Bildstein as the newest member of its Customer Service team. Monica has over 15 years of Customer Service experience, 7 of which were within a manufacturing ...

Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Two hundred tickets a day. Average time until first reply: two minutes. Average number of replies: three (okay, three and a half.) Response time unaffected by nights and weekends, because your support ...

You don't have a business without your customers. So, how can you increase your customer service engagement to provide a better overall experience? Attracting new customers is a primary business focus ...

Universal Orlando Resort has launched a customer service team dedicated solely to travel agents to help with bookings and answer questions. The team gives agents a number of resources through a ...

SolutionOne announces the addition of a new customer service team member, Gwen Heller. Heller will support SolutionOne's customer base in the Omaha & Lincoln marketplaces. Heller joins SolutionOne ...

Team member workshops are a training tool that allows team members to learn about a particular topic in an uninterrupted time frame. Workshops should establish an atmosphere of safe learning and ...

LOUISVILLE, Ky.--(BUSINESS WIRE)--Yum! Brands, Inc. (NYSE: YUM) announced today the introduction of Byte by Yum!, a comprehensive collection of proprietary Software as a Service (SaaS) AI-driven ...