Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

When serving the public by providing goods or services, companies should be willing to take and address criticism and complaints along with accepting praise. Businesses thrive on customer satisfaction ...

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

Small businesses, now 28 million strong across America, face challenges exacerbated during the holiday season: seasonal hiring, tight labor markets, discount pricing, social media strategy, and small ...

Working with a customer relationship management (CRM) tool is the fastest way to develop a custom strategy for any business. In the past, CRMs were always considered tools for sales. However, today, ...

Today’s current business climate is one of unprecedented change and a seemingly endless need for adaptation. The organizations which are charging forward and thriving—and the ones who will continue to ...

If you want to grow your business, your customer service constantly needs to be evolving and improving. As you likely already know, outstanding customer service is the key to a successful business. A ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

After losing the fourth major deal in a row to a rival, the CEO of a technology solutions company turned to his team leaders to ask what was going wrong. The sales team doesn’t have the right ...

In a highly competitive business environment, focusing on the needs of your customers can give you an edge over your competition. Satisfied customers are more likely to be repeat customers and to ...

Chewy has high customer acquisition costs compared to its peers. The company’s customer churn rates are higher than comparable online retailers. Customer spending appears solid, but comes in low when ...