The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kathleen Lucente I’ve ...
Just 5% of people remember a single statistic, but 63% will remember a story. So, you might not remember this statistic (from Heath & Heath), but the story I’m going to tell is one that could have a ...
What you say about your product matters — you want people to understand what it does, how it works and how it can make life better. But anyone can talk a good game. What’s more convincing is when ...
Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an IVR ...
As anyone who works in the customer service industry could tell you, the job can be full of hilarious and downright strange customer stories. Ellyn Ramich decided hers were too funny to keep to ...
I asked the BuzzFeed Community to share their experiences dealing with nightmare customers, not only so we can all commiserate, but also in the hopes that we might publicly shame people into acting ...
A worker’s video detailing some of their worst customer experiences went viral and sparked discussion after being shared to TikTok. In a video with over 899,000 views, user @expertbooksmuggler shares ...
17 Mar 2017, 09:13 UTC · By: Sebastian Toma // Lexus has managed to earn another distinction from J.D. Power. This time, the Japanese brand is acknowledged for its customer service. It had the highest ...
ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...
On TikTok, people are sharing wacky, irritating, and bizarre customer service stories. In particular, many baristas are sharing their experiences with customers' sometimes illogical requests as well ...
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback