At its best, technology should make shopping in a store easier while freeing up human workers for customer service and other ...

Customer service is crucial for any e-commerce company. It plays a pivotal role in building customer loyalty, driving conversions and increasing repeat sales. It can be your most important marketing ...

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service. Lowe’s has the top in-store associates across its retail chain, ...

VIRGINIA BEACH, Va. — "My great-grandfather was a shoemaker, and he came over on a sailing ship in the late 1800s," said Lucian Montagna, Jr, owner of Montagna's shoe store. His great-grandfather ...

The lighthearted wager began when lead cashier Letisha “Tish” Williams suggested an incentive to rally the team around customer surveys. At the time, Kitchenmaster was focused on improving store ...