If you have questions about your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other issues ...

In business, something worth doing well is worth documenting. That is why you want to fully communicate all aspects of what customer service means to your business, your employees and your customers.

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Providing a personalized customer experience at scale is hard. In an era where customers can buy your services instantaneously and goods globally, personalization is increasingly difficult. There is ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

According to the World Health Organization, approximately 15% of the world’s population experiences some form of disability. Companies would do well to remind themselves that people with disabilities ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

You’ve probably heard the saying, “The customer is always right.” While that isn’t always true, one thing is certain: Customers should always leave your business feeling happy and satisfied. When ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...