2023 will be remembered for a lot of things, but for many, it will be the year when budget reductions, cost-cutting and layoffs were front of mind. In the tech sector alone, more than 240,000 jobs ...

When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

Reduce cognitive overload. AI helps simplify decision-making by reducing cognitive overload. It allows employees to focus on what matters most and increases productivity. Enhance human empathy.

Continuous digital connection has fundamentally transformed the entire customer relationship lifecycle, from sales and marketing through to customer service and renewal. In place of the sporadic sales ...

Generative artificial intelligence (AI) is revolutionizing many aspects of business operations, particularly in customer service. The use of bots to handle high-frequency, low-complexity tasks is well ...

In less than a year, advances in generative AI have made it a transformational force in creativity and work, redefining the way consumers, schools, and businesses think of everything from image to ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Lior Arussy While at ...

In the fast-paced world of logistics technology, there’s an often-overlooked aspect: the customer. While systems focus on “jobs,” “orders,” “deliveries” and productivity, the real person at the end of ...

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

A customer relationship management (CRM) system and a customer data platform (CDP) may initially appear to serve similar functions. However, while they certainly share some functionality, they are ...

A new market research report shows that by 2027, the overall big data security market will grow to $64.4 billion. It’s not surprising. Some reports estimate 90 percent of all global data ever created ...

Live concerts and sporting events on platforms like Netflix and Prime. Entire broadcast workflows and studios managed through the cloud. A U.S. election that’s being widely covered through social ...