Not all forms of customer loyalty are created equal. Long-standing Gartner research indicates a clear difference between decreasing the probability of customer defection on the one hand, versus ...

2023 will be remembered for a lot of things, but for many, it will be the year when budget reductions, cost-cutting and layoffs were front of mind. In the tech sector alone, more than 240,000 jobs ...

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

NEW YORK, NY / ACCESS Newswire / January 22, 2026 / Dalet, a leading technology and service provider for media-rich ...

Over the past few months, I have enjoyed working with one of the world’s largest financial services companies to help create its multi-year customer service automation/AI road map. We have examined ...

NEW YORK —Media technology and service provider Dalet has named Gwen Braygeen as executive vice president and chief customer ...

For ambitious professionals, a career in customer service doesn’t have to stop at entry-level roles. With the right skills and an optimized customer service representative resume, you can advance into ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

In my native Dutch language, we have an expression "operatie geslaagd, patiënt overladen," which translates to "surgery successful, patient deceased." Just because a procedure or process was performed ...

Sabre has created a new role of "chief services officer." It might sound like a gimmick, but the concept actually has deep roots in the technology sector. Sabre debuted in July a new executive title, ...

It is no secret that mental health issues are plaguing our industry. Post traumatic stress disorder, substance abuse, and suicides are at an all-time high throughout fire departments. The average ...

Digital technology and access to customer data are constantly reshaping the role of marketing, and as more and more businesses are reorienting toward a customer-centric focus, this extremely valuable ...