I'm Surprisingly Good at Dealing With Customer Service Reps—Here's How I Get Results Without Being Rude

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...
Employee Benefit News

How to stop the customer-service rep turnover madness

Insurance agencies looking for customer service staff has gone on for years. Just check the online job ads for these positions. There are always openings. Processing Content When we fill these roles, ...
Hosted on MSN

Overworked insurance rep faced constant interruptions from a know-it-all customer, so she refused their demand to talk to a supervisor and hung up

No one has more patience than a customer service worker. One call-center employee, already on her way out, found herself locked in a frustrating argument with a customer who thought they knew ...
Idaho Statesman

A Boise-area customer-service rep is training AI. Will it replace him — but use his voice?

A year ago, Bryan Conner started a customer service job. He works the night shift, taking remote calls for electric companies nationwide from his apartment in Nampa. But the recent introduction of ...
The Business Journals

In Her Own Words: Brinks Home’s Veronica Moturi climbs from customer service rep to C-suite

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. "My journey from a customer service representative to a ...