Workers with primary roles requiring customer interaction report high rates of physical fatigue (53%), cognitive weariness (44%) and emotional exhaustion (40%), according to the American Psychological ...

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Artificial intelligence (AI) chatbots have been a hot topic of conversation for months now and are only continuing to grow, both in popularity and capabilities. These bots can do more than just answer ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

NEW YORK--(BUSINESS WIRE)--Aquant, an enterprise AI software vendor, has launched Service Co-Pilot, the latest generation of its customer experience offering. This new release, enhanced by generative ...

Customer service chatbots may finally become more intelligent, more conversational and more helpful. By Steve Lohr This article is part of a new series on artificial intelligence’s potential to solve ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...