Socorro Independent School District is launching a new customer service platform districtwide; one of the projects Texas Education Agency (TEA) conservator Michael ...

DALLAS--(BUSINESS WIRE)--Ryan, a leading global tax services and software provider, has been awarded the 2021 International Service Excellence Award for Customer Service Project of the Year - Customer ...

Laithwaites Wine People has looked to the Cloud to improve its call centre operations, rolling out a public Cloud offering across its new 35 seat customer service centre in Sydney. The company, which ...

This blog, and the crowdsourcing project Your Call Is Important to Us, will go on hiatus for about a week, as I’m being sent to Brazil to cover the Governor General’s state visit. I’ll return on the ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...