A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

Here’s a true, embarrassing story, starring me as The Customer Who Jumps To Conclusions. The location's Austin, TX, at a lovely restaurant, toward the end of a very decent meal. The manager stops by ...

A special event with its stunning decor and smoothly running program is actually the end product of a great deal of work by a true professional. An event coordinator takes pride in the delivery of ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The best customer service professionals that I meet (as a customer service consultant) extend their customer-centric philosophy and best practices to their daily lives as well. This includes those in ...

Opinions expressed by Entrepreneur contributors are their own. The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing ...

For ambitious professionals, a career in customer service doesn’t have to stop at entry-level roles. With the right skills and an optimized customer service representative resume, you can advance into ...

Creating a customer service resume that positions you for six-figure roles requires a strategic approach. In competitive fields, exceptional customer service professionals not only meet customer needs ...