Real-time, automated process optimization can fix everything from the supply chain to the planet. Who benefits from process mining? The short answer: everyone. Getting 360-degree insight into your ...

NEW YORK & MUNICH--(BUSINESS WIRE)--Celonis, the pioneer and global leader in process mining and execution management, today released independent research showing that businesses are hindered by the ...

When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Celonis is ramping its visualization for its Execution Management Systems and using some of its funding to acquire companies like Lenses.io for real-time streaming data insights. Add it up and it's a ...

MUNICH & NEW YORK--(BUSINESS WIRE)--Celonis, the world leader in Enterprise Performance Acceleration software, today announced a co-innovation project with Sartorius, a leading global pharmaceutical ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Celonis created the idea of process mining, the act of automating the understanding and improvement of internal processes. But understanding the process in and of itself only gets you so far.

‘We're trying to optimize workflows across the enterprise, really ‘X-ray’ them and get down to a low level. We have our process mining capability, which can give us the end-to-end look within our ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

Process mining is not a new phenomenon as financial services institutions have typically done some level of this when they are looking at ways to transform their sales and service operations and ...

Customer service is one of the most significant areas of focus among businesses of all kinds. With the rise of technology and the internet as a whole, companies now have access to an abundance of ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...