The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Most companies don’t spend time at the end of the customer’s ...

While accounting for only one percent of sales, with the company facing more than 40,000 quality claims a year – totaling ...

Research by consultant Accenture forecasts the economic impact of generative artificial intelligence (AI) in the enterprise. The 2024 report suggests more than $10.3 trillion in additional economic ...

What makes a sit-down restaurant experience so special to patrons is attentive, pleasant human interaction and traditional ...

Engagement and customer experience make up 52% of the reasons customers leave in the first 90 days Respondents believe if the abandonment rate was reduced by 50%, it would increase customer ...

Q: I’m curious about providing “wow experiences” for our customers as a way to elevate the customer service we’re currently providing. Candidly, we have so much trouble just getting through the day ...

City Kia drives $1M monthly fixed ops revenue through disciplined communication, consistent processes, and service-focused ...