Can you imagine getting this response after making a serious complaint about a company online? That’s exactly what happened to poor Kathy, who had complained via Facebook about the difficulties she’d ...

In case you've forgotten the indifference (if not absolute contempt) with which Comcast views its customers' needs and desires, the cable provider has once again reminded us why it's a petty, ...

PEOPLE have been getting some very blunt feedback from ‘customer service representatives’ on Facebook lately. But not all is at it seems. Can you imagine getting this response after making a serious ...