(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...

I was in the middle of one of those customer service “chats” yesterday when I violated one of my deeply held personal rules. I am moving to a new place, and I had a very simple question: Does my ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...

Best Practice Training and Development, a provider of consultancy, skills development and Professional Certification to the customer service and contact centre sectors, has today announced the launch ...

The enormous strides made in customer experience (CX) related technology in recent years has made it essential that companies continually upgrade their CX strategies to ensure they remain abreast of ...

The notion of going above and beyond customer needs is so entrenched in organizations that managers rarely question it. But delighting your customers may be a waste of time and energy. In fact, most ...