Built on cutting-edge AI in customer service, the platform empowers teams to reduce ticket volume, uncover insights, and elevate every interaction. Whether you aim to reduce ticket volume, empower ...

Connected to the company’s acquisition of Thankful, Gladly Sidekick helps brands save money, deliver personalized customer service at scale, and build lifelong customer loyalty Gladly Sidekick is a ...

On Wednesday, March 19th—day three of Enterprise Connect—five executives from leading contact center and customer experience companies and a knowledgeable enterprise customer joined me for a Keynote ...

The pandemic has amplified the importance of a robust digital customer service experience. Yet most solutions on the market provide a simple live chat function, which really does not adequately ...

AI agents are moving rapidly from experimentation to everyday business use, but choosing the right platform can feel ...

Kustomer is the first AI-native customer service platform, designed to revolutionize how businesses deliver customer experiences. Combining AI-powered automation, human expertise, and a connected CRM, ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift in behavior has motivated merchants to support next-generation consumers ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...