A bipartisan trio of senators hope to advance new legislation aimed at improving and “streamlining” federal agencies’ customer service across platforms, in part by adopting practices already employed ...
When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...
The new year has brought a fresh commitment to government technology in Colorado, via an “operational agenda” from Gov. Jared Polis. In general, the plan, which outlines some of the administration’s ...
The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing that every team should be prioritizing, and that is customer ...
Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...
The Australian Communications and Media Authority (ACMA) has laid down a plan to improve customer service with the release of its Reconnecting the Customer draft public inquiry report. Australian ...
CHICAGO (Reuters) - JetBlue Airways' promise of cash and vouchers as compensation for avoidable flight delays may force competitors to adopt similar policies or risk appearing insensitive to ...
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