Individuals entering the workforce expect to be compensated for their labor. While each person will have a unique motivation to work, compensation is a large consideration. Compensation packages vary ...

"When I grow up, I want to handle customer complaints all day long," said no one, ever. Listening to strangers complain, often angrily, about things you have little control over is a stressful job ...

It is easy and straightforward to approach business system design from the perspective of a utopian customer experience. A utopian customer experience is looking at what customer experience should ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Customer churn is a top concern for any business—but especially B2B firms. If you aren't able to get on top of customer retention, your bottom line can be completely devastated. The best way to reduce ...

The launch of a new health insurance plan overseen by the Office of Personnel Management and serving 1.7 million Postal Service employees, annuitants and eligible dependents is set to begin with its ...

The customer experience on the outside is shaped by what is happening on the inside. Internal efficiencies in the form of smoother internal processes and procedures translates into external customer ...