On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies. According ...

President Biden on Monday signed an executive order intended to reshape digital service delivery and customer experience across the federal government. The order mandates that federal agencies commit ...

Government is not known for its stellar or responsive customer service, but the White House is hoping to change that. Last month, the Biden administration issued an executive order designed to improve ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. That’s the question we asked more than 1,000 consumers ...