LOUISVILLE, Ky. (WDRB) -- Worried that she wasn't being charged correctly for crossing the Ohio River toll bridges, Susan Cochran, of New Albany, Indiana, said she tried to get help from RiverLink's ...

CHICAGO, Nov. 2, 2020 /PRNewswire/ -- Rush Street Interactive (RSI), one of the fastest-growing online casino and regulated online gaming companies in the United States, is celebrating two more big ...

Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times ...

The Federal Communications Commission (FCC) launched a formal proceeding to review customer service practices by cable, broadband, satellite TV and voice service providers in a bid to improve the ...

An endangered species: the customer service operatorDespite this, she claims that most contact centres still have a way to go in order to realise the cost benefits of self service. "Customer ...

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to ...

New York, Aug. 07, 2023 (GLOBE NEWSWIRE) -- Reportlinker.com announces the release of the report "Mobile operator customer satisfaction metrics 3Q 2023" - https://www ...

The pitch, in short, is that one person will deal with a customer's query from start to finish until the issue is resolved. Vodafone boasts that this “sets a new standard in customer service for the ...