LOUISVILLE, Ky. (WDRB) -- Worried that she wasn't being charged correctly for crossing the Ohio River toll bridges, Susan Cochran, of New Albany, Indiana, said she tried to get help from RiverLink's ...
CHICAGO, Nov. 2, 2020 /PRNewswire/ -- Rush Street Interactive (RSI), one of the fastest-growing online casino and regulated online gaming companies in the United States, is celebrating two more big ...
The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...
Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times ...
MADRID, Oct. 16, 2019 /PRNewswire/ -- Atento S. A. (NYSE: ATTO), the leading company of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one ...
When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...
The first place someone turns when they open a yearbook is, of course, their own picture. This universal phenomenon has implications for customer service, including the following five points pulled ...
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