Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

Identify the customer, recognise, fulfil, upgrade, cross-sell, expand, educate, collect, and generate referrals. These are the nine treatment objectives for each contact, says Michael R. Hoffman in ...

This sponsored post is produced in association with Desk.com. Dedication and selflessness are the two pillars that every successful customer-centric business is built on. A lot has changed since ...

Arm your capture team with well-crafted questions so it can gain a clear understanding of customer requirements and objectives, says Bob Lohfeld, CEO of Lohfeld Consulting Group. Bob Lohfeld is the ...

The amount of effort spent on talking and thinking about the best ways to connect with customers truly is incredible. The amount of ink spilled — real and virtual — the number of conferences held, and ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

Though many companies are now using social media to acquire new customers and increase brand awareness, few are using social media channels for customer-service objectives, according to a survey from ...

The hospitality industry consists of a range of service providers that includes bars, restaurants and lodging establishments. A wide spectrum exists within these categories. The restaurant category ...

Forbes contributors publish independent expert analyses and insights. Nikki Baird is a top global retail innovation and technology advisor. The rental business for a long time was an edge case in ...