Picture this: To get closer to your customers, the leadership team and you decide to open five offices around the country due to an account penetration plan as a key pillar of your 2016-2017 strategy.

As supply chain management increasingly integrates advanced technologies and data-driven decision-making, customer fulfillment leaders are transitioning from traditional operational roles to strategic ...

Customer-focused companies have long justified their customer-centric approach with an internal calculation of “lifetime customer value.” Once a company realizes how enormous this number can be, it is ...

Virgin America invests in Nimsoft’s technology to improve system availability, service delivery and ultimately customer satisfaction for the airline. For Ravi Simhambhatla even 99.9% uptime leaves too ...

After multiple years of pandemic-induced ecommerce shopping, consumers are flocking back to in-store retail. According to Mintel’s report on the State of Retail and E-Commerce in 2022, twice as many ...

SAN FRANCISCO--(BUSINESS WIRE)--At its Capital Markets Day event today, T-Mobile US, Inc. (NASDAQ: TMUS) unveiled an ambitious three-year plan that demonstrates how the company will continue its ...

On 11 December 2022, as users headed online to shop, stream music and download films, BT-owned Openreach carried more broadband traffic than ever before, with 229PB (petabytes) of data across the ...

J.D. Power recently declared Verizon, of all the mobile carriers, provided the best and most reliable coverage. But when consumers have a beef with their wireless provider, it’s usually about customer ...

For the last few days, an “internal systems issue” has left many of the services and websites operated by satellite television provider and Sling TV owner Dish Network inaccessible. The outage started ...

Even the best product can't stand on its own without exceptional service, and these WOOD 100 manufacturers have mastered the talent. Now in its 35th year, the WOOD 100: Strategies for Success ...

Bartronics India Limited ( ($IN:ASMS) ) just unveiled an update. Bartronics India Limited has announced that it will enter into a long-term ...