In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...

The experience economy has taken a firm hold on the world. How your organization makes customers and employees feel has become just as important—if not more important—than the products and services ...

First Republic Bank serves high-net-worth individuals. The bank achieved a net promoter score of 80 in 2022, which is very high for any industry. The strong customer service can be seen throughout the ...

We’ve all had those calls with customer service where we hang up and go, “Well, that person didn’t care about my problem…like, at all.” And why would they? Customer service agents’ job is to answer ...

AI technologies are in a period of transition, one that might stretch on for years as technology evolves and the more cautious industries gradually get on board. While this phased integration may be ...

NEEDHAM, Mass.--(BUSINESS WIRE)--International Data Corporation (IDC) has traced the dramatic changes in the B2B buyer's journey over the past decade. Today's buyer is fully engaged across multiple ...

As the dust settled on what most have deemed the “new normal” of working from home, many industries — including customer service — rapidly shifted operations to be remote work-friendly. At the same ...

Liveops Recognized with Stevie Awards for Customer Service Training Scottsdale, United States - January 31, 2026 / ...

Recognition highlights Stratus' industry-leading responsiveness, satisfaction, and customer loyalty for the second ...