What kind of feedback was given from customer service, library courses and self-study spaces? During April the library will publish a series of articles about the results of the customer survey. The ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

PORT ANGELES — The North Olympic Library System now is offering customer service in Clallam County by phone from 1 p.m. to 5 p.m. Mondays through Fridays. Residents can call any of the four public ...

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The library engages in a daily dialogue with its customers to improve customer satisfaction, but the cornerstone of customer understanding is the data we collect from various sources on what customers ...

In February the Tigard Public Library will ask people about their experiences at the reference desks and what types of library programs they might attend. The library's annual survey will also ask ...

EVERETT — You’ll go for the coffee, but you’ll stay because of Tabby. Tabitha “Tabby” Tarter is the namesake of Tabby’s Coffee, the new cafe inside the downtown library. It replaced Bookend Coffee Co.