What kind of feedback was given from customer service, library courses and self-study spaces? During April the library will publish a series of articles about the results of the customer survey. The ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

The library engages in a daily dialogue with its customers to improve customer satisfaction, but the cornerstone of customer understanding is the data we collect from various sources on what customers ...