Your customer service goal should be to never say a blunt “no.” Instead, make every effort to arrive at a “yes” for each customer interaction. In the realm of customer service, a knee-jerk “no” ...

Customers didn’t stop spending. Companies stopped serving. Customer service is no longer the norm. Employees now act like, "You're bothering me" instead of "How can I help you?" When I was employed in ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

I had the misfortune of not only having to call Xfinity customer support, but also Truist customer support, both in the same week. Both calls went to the Philippines. For all I know, both calls may ...

Why is it so hard to talk to someone from the post office? The automated system asks you about ten but you cannot talk to a human. You are deterred from talking to customer service by the manipulation ...

Trying to solve a problem or get an answer over the phone from utility companies, banks and retail businesses is frustrating beyond reason. There would be fewer people out of work in this country if ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed by ...