Learn what sets successful customer service organizations apart in this DX Leaders profile of Mukesh Mirchandani. Long before Mukesh Mirchandani entered the customer service industry, he himself was a ...

Sandeep Kakani, an engineer by training and an innovator by nature, has carved a distinctive path in the medical device industry through his leadership at Align Technology. As the head of customer ...

PHOENIX--(BUSINESS WIRE)--ClearAction Continuum, a Recognized Training Provider by the Customer Experience Professionals Association (CXPA), today introduced a suite of experience leadership ...

Generative AI has transformed customer service technologies, propelling us into a new era of automation. As the CEO of a customer service outsourcing company, I've witnessed firsthand the seismic ...

Exhausted Young Woman Struggles To Keep Up With Supermarket Stock. In a world of infinite choice, something essential is missing for the customer. Not from the product lineup. But from the people who ...

Srinivas Sandiri, an experienced professional with over two decades in the IT industry, has led initiatives across global corporations in various domains, including Supplier Diversity, Environmental ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.

Profitable customer growth strategy expected to deliver outsized financial growth, including accelerating growth in Service Revenues, a nearly $10 billion increase in Annual Core Adjusted EBITDA by ...

Empowering employees is essential if you want to achieve iconic, bottom-line-building customer service. If you want to move from middle-of-the-road, ho-hum customer service to the kind of exceptional ...

CAMDEN, N.J.--(BUSINESS WIRE)--American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., announced today a number of state leadership changes and the ...