ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Last year ProPublica wrote about the world of work-at-home ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

One of the universal customer desires is for recognition, to be seen and valued as a human being, a particular human being. Although no customer is likely to ever walk into your business and say, "I ...