Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

There are tens of dozens of questions the interviewer might ask during an interview. However, some standard questions encompass the general theme and focus of almost any questions you’ll be asked, and ...

Timothy Colin Bednall does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, ...