BOSTON--(BUSINESS WIRE)--Cogito, the leader in real-time AI coaching and guidance for the enterprise, today announced survey results that reveal insights into how consumers prefer to interact with ...

Over the past several years there has been gradual growth and – since 2009 – explosive development in the use of social networking on the Internet. While the purely-social use of networking tools such ...

Today, artificial intelligence (AI) has become a cornerstone of customer service and many companies are touting their automated systems as the pinnacle of efficiency and convenience. A rude awakening ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom ...

The start of a new year brings many service organizations a headache. Whether you are dealing with an organization in planning mode that is purchasing new services or a consumer who received a new ...

Like most retailers we want every customer to be happy with our product and service. As an intentionally people-focused ecommerce company, we make it our goal to go above and beyond their expectations ...

With heightened consumer demand for automated self-service technologies, companies are answering the call and investing in do-it-yourself services. The potential for these DIY applications is growing, ...

For instance, take an airline satisfaction survey. You’ve gotten one — those emails that ask for your feedback on their performance. They often range from five to 30 questions. But are the questions ...

PHOENIX--(BUSINESS WIRE)--According to new research from the 2016 Aspect Consumer Experience Index, the desire for automated interaction is real. Forty-four percent of the respondents to the company’s ...

Self-service has exploded onto the business scene, and customers have embraced it wholeheartedly, for the most part. Self-service kiosks and counters tend to be easier to operate and often result in ...

We've all been there - the dreaded call to a customer service line... AUTOMATED VOICE: Please hold while your call is being transferred. MCCAMMON: ...Frustrating automated menus, long wait times. And ...

OAKLAND, Calif. — Bosch Group will unite its Bosch Car Service network with Broadly Inc.'s customer communications platform, which integrates with current shop management tools and infrastructure.