If there is something the post-pandemic recruitment industry needs to thrive, it is a combination of outstanding technology and great customer service. And so recruitment software providers must be ...

Imagine it's lunchtime. There are half a dozen burger joints you could go to. Assuming prices and food quality are roughly the same at each place, how do you choose where to go? It's all about the ...

A third of Brits would complain about poor service on social media. As part of The Drum's social media supplement, Ishbel Macleod looks into the importance of responding to customers and how brands ...

Welcome to the this week’s episode of Ten Minute Talks! HW Media’s Chief Operating Officer Diego Sanchez, is joined by the President of NewRez, Baron Silverstein. The pair talk about the importance of ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

Business Stream Customer Services Director Jo Mayes shares insight into the company’s new Customer Care Charter, developed to help meet and exceed their customers’ needs. Did you know with a Digital ...

Today's consumers and businesses anticipate a seamless, transparent and personalized delivery journey, mirroring the convenience found in other on-demand services. Based on this trend, customer ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

In my first article of this series, I shared my thoughts on how much reliability (availability, performance and security) matters to a digital business. In this article, I will cover the pressures ...

As anesthesia practices have evolved over the years, it has become increasingly more important to maintain a high level of customer service to maintain relationships with both the patient and ...