Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. When you're on the line with someone like Valerie Zhou, there's no ...
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Have you run into issues with an account - or had a problem with an online order? Reaching out to customer service can be a huge challenge these days, since many companies don't even list phone ...
New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...
Return on investment is one of the most critical metrics any company can track. Knowing the ROI of each company function makes it easier to make key business decisions. Measuring the return on ...
The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.
You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...
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