The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Leena Iyar First ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

If your business is like most, you probably use email for internal and external communications in sales, marketing, and even customer service. So if you want higher profitability and customer ...

Opinions expressed by Entrepreneur contributors are their own. Customers may shop around, but they’re not immune to the lure of good customer service. This leaves them wide open for wooing, yet ...

Don't believe that outstanding clinical care alone is enough to retain patients. Clinical care, as important as it is, will not impress patients if it's not accompanied by great customer service. What ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Have you noticed that almost ...

This CXM trifecta of value, fragility and automation is a tricky one to get right, especially when looking at the first and last mile of customer experiences. Customer experience management — or "CXM" ...

Tammy Sons is the CEO of TN Nursery and an expert plant advisor who studied Horticulture. She enjoys her family, the outdoors and nature. Ray Kroc, Founder of McDonald's, once said, "If you work just ...

Toward the end of last year, I was a guest on one of Paul Greenberg’s and Brent Leary’s shows on their new streaming network, PPN. There’s a lot of CRM content there, naturally, and I am always amazed ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of its 2022 Digital-First Customer Experience Report, which highlighted significant gaps between company and consumer ...