I've just returned from a whirlwind trip back home for the holidays. It was a wonderful time and I was amazed at how much the city had grown since I was last there. During the trip, I ran into a few ...
It’s no secret that when the time comes to evaluate your customer service, the finger pointing begins – and all fingers point suspiciously somewhere else. Let’s be courageous and look at the Top 10 ...
Unfortunately, all that passion doesn’t translate to a sustainable customer experience strategy. What happens when companies scale? Here are some ways entrepreneurs typically fail at customer ...
What do you do when you can't resolve a customer service issue using traditional means? Consider this scenario. An important customer is so upset that they've gone beyond cursing, complaining and ...
PROVO, Utah and SEATTLE, Oct. 7, 2025 /PRNewswire/ -- Nearly one in five consumers who have used AI for customer service saw no benefits from the experience. That's a failure rate almost four times ...
Companies that outsource customer service functions to reduce costs may risk reducing their client list as well, Gartner warned Friday. In fact, the researcher predicted that through 2007 some 80 ...
Ever told a customer they have zero fashion sense? Or held them to ransom just after their house was wrecked by a tornado? Maybe you’ve spent 20 minutes arguing on the phone like a spoiled child ...
I've just returned from a whirlwind trip back home for the holidays. It was a wonderful time and I was amazed at how much the city had grown since I was last there. During the trip, I ran into a few ...
A lot of big businesses are making big statements about saving the world. What if they started by looking within to see if they're actually serving their own customers? Nominations sought We’re ...
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