It wasn’t until I started working frontline jobs that I realized the massive disconnect between how CEOs see customer service, and how customers experience it. That showed me how to fix the problem.

Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for themselves when it comes to tracking critical metrics across the customer base.

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

Welcome to Money Diaries where we are tackling the ever-present taboo that is money. We’re asking real people how they spend their hard-earned money during a seven-day period — and we’re tracking ...

NEW YORK--(BUSINESS WIRE)--Stensul, the Marketing Creation Platform™, today announced two additions to its senior executive team. Tzi-Kei Wong has joined as Senior Vice President of Product, and ...

NEW YORK--(BUSINESS WIRE)--UiPath (NYSE: PATH), a leading enterprise automation software company, today announced that Kelly Ducourty is joining the Company in the role of Chief Customer Officer, ...