When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Broadcast Electronics has hired Jon Foreman as customer service engineer for the company’s digital studio line. He comes to BE after a 20-year career in radio studio engineering, having most recently ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Customer service representatives help businesses develop strong relationships with their clients and customers. Representatives answer customer questions, help resolve problems, process refunds and ...

A new framework restructures enterprise workflows into LLM-friendly knowledge representations to improve customer support automation. By ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it’s a lot better than negative service), but it’s not an effective ...

Take the word “no” out of your vocabulary. Instead, we find a way to give them a “Yes, and….” The best customer service salespeople talk only 30% of the time because the other 70%, they spend ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

Opinions expressed by Entrepreneur contributors are their own. In today’s highly competitive business environment, there’s a constant and never-ending struggle that every entrepreneur must face. Those ...

Long lines. Confusing websites. Unreachable customer service. Many Americans navigate these common obstacles to access critical services from the federal government. Recent polling by my organization, ...