Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Fintech company Klarna, which powers e-commerce transactions for some of the world's most recognizable brands, including Expedia, Macy's and Nike, is at the forefront of AI adoption. It has integrated ...

“Hey James, it’s Alexander from Tesla Motors,” a deep, warm voice says on the phone. “How’s your day going so far? Do you have any troubles or questions while customising your car on our website?” ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is an area that small business owners can easily overlook when they’re trying to balance priorities. Aside from making ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Thibault Spirlet Every time Thibault publishes a story, you’ll get an alert straight to your ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...