Being a master communicator or PR pro means being resourceful, tenacious and obsessively good at customer service. Specialized skills like understanding the news cycle and writing great releases are ...

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

Retail is changing apace. With 2024 sales starting off strong for the industry, consumers are returning to spending with brighter sentiments about their economic fortunes—and more importantly for ...

Small and midsize businesses are dealing with more challenges than ever before: inflation, supply chain challenges, and changes in the way customers are purchasing and experiencing products. These ...

As a major pure play computer parts and electronics retailer, Newegg has had to prioritize the customer service experience delivered on its web site. But with more consumers using their mobile devices ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

8 customer retention strategies that work Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, ...