AKRON, Ohio – FirstEnergy has partnered with Stark State College and the University of Akron to offer its customer-service employees classes at company sites in the Akron area. The program, “Educate ...

A key principle of exceptional customer service is this: Always strive to give the customer what they asked for, plus a little more. As a customer service consultant and trainer, I find this to be one ...

Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not only ...