Choosing the right contact center software can make or break your customer service strategy. Whether you're looking for the best contact center software to improve efficiency or a cloud contact center ...

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for ...

Front is establishing alliances with technology services distributors (TSDs) Avant, Intelisys, Sandler Partners and Telarus to bring its cloud-based customer service platform to a wider audience of ...

SINGAPORE, SG - March 18, 2026 - PRESSADVANTAGE - Voiso, a global provider of contact center software, has been ...

Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Customer service is in a state of crisis—fueled by the loss of talent during the pandemic, the "Great Resignation" and the rising demand for quality service. It's no wonder that contact centers are ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...