Tthe Consumer Financial Protection Bureau announced an action against Apple (AAPL) and Goldman Sachs (GS) “for customer service breakdowns and misrepresentations that impacted hundreds of thousands of ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

We often like to talk about great customer experiences (and how content fits into them), to give you positive examples of how to reach buyers most effectively. But sometimes, it’s just as instructive ...

When a restaurant goofs up a customer's order, sometimes saying sorry is the wrong solution. According to a study in the top-tier Journal of Marketing, the conventional one-size-fits-all approach for ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Opinions expressed by Entrepreneur contributors are their own. We often like to talk about great customer experiences (and how content fits into them), to give you positive examples of how to reach ...