SUNNYVALE, Calif., Sept. 20, 2024 /PRNewswire/ -- Your Hidden Profit Center: Mastering the 5 A's of Successful Customer Engagement by Brett Frazer introduces customer service leaders to a simple ...

HVAC Customer Service Handbook: How to Stay Cool When Customers Get Hot is a book to help HVAC contracting companies' dispatchers, service techs, and management with customer service situations.

Wharton professor Peter Fader, co-author of "The Customer-Base Audit: The First Step on the Journey to Customer Centricity" (Photo from Wharton School Press). In his new book, Wharton professor Peter ...

BOSTON — Hundreds of large organizations worldwide have used the groundbreaking service profit chain to improve business performance. Now, The Ownership Quotient (Harvard Business Press), a new book ...

Experience, they say, is the greatest teacher. So when the Glassman Wealth Services’ team gathered to talk about how we could improve our own clients’ experience, I wanted them to have an excellent ...

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with customer ...