We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

Unless your company has a stranglehold on your industry or was a first-mover, everyone agrees that in order to have a truly successful business, you need to have more than just a great product or ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Most of the interactions a company has with its customers are service encounters. But how do you give your customers good service? By the term "service", we're not just talking about giving customers ...

Do you want to increase your service sales and make your marketing clearer and more impactful? Join our flexible and practical online course! Our latest training package provides service entrepreneurs ...

Getting Back To Customer Service Basics In A Digitally Connected Era For as long as retail has existed, so has customer service. One would argue that the two go hand-in-hand, and that a retailer ...

Customer service basics are virtually free. Ask employees to be polite to customers when providing telephone support, even if customers are not in the most rational state. Make it a requirement for ...

Online e-business has completely changed the way companies sell their products. The movement that began in the waning years of the 20th century with books, music and specialty items soon became a ...