We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

Anyone who has had a customer support e-mail query orphaned by a vendor or who has been forced to abandon a shopping cart midsession knows that online customer service has a long way to go. E-commerce ...

Unless your company has a stranglehold on your industry or was a first-mover, everyone agrees that in order to have a truly successful business, you need to have more than just a great product or ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Do you want to increase your service sales and make your marketing clearer and more impactful? Join our flexible and practical online course! Our latest training package provides service entrepreneurs ...

Most of the interactions a company has with its customers are service encounters. But how do you give your customers good service? By the term "service", we're not just talking about giving customers ...

Getting Back To Customer Service Basics In A Digitally Connected Era For as long as retail has existed, so has customer service. One would argue that the two go hand-in-hand, and that a retailer ...