While it’s often the horrible customer service experiences that go viral on social media or become the topic of discussion over dinner, when asked, most people could likely think of a time when they ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Exceptional customer service would seem to be a timeless discipline, but a lot has been changing when it comes to customer expectations, and of course, technology. And I think we can safely assume ...

Customers have high expectations from the companies they choose to do business with. Around 80% of U.S. consumers surveyed by PwC indicated that "speed, convenience, knowledgeable help and friendly ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service. Here are five of the most frequent customer service mistakes I ...