According to "Forbes" magazine, there were 660,000 independent restaurants in the United States in 2007. Even in very small towns, there are usually at least a handful of places to eat, including ...

I admit I've been collecting them. There seem so many stories of airline customer service that go beyond the norm and toward a place that Franz Kafka would reject as excessively absurd. Not so long ...

The mention of “outsourcing” in customer service brings up an image of a giant call center, in a foreign country, packed with people who work in 12-hour shifts. Companies partner with these centers to ...

In my experience, AI has an undeniable impact on how customer service agents perform their daily tasks, considering a reduced workload, less dissatisfied and frustrated customers, improved options for ...

Recently, I visited an organisation to sell a training program that my organisation was conducting on Customer Service. During my conversation with the General Manager, he asked me the target market ...

Are you truly fulfilling some basic psychological needs of your customers? And how is your chatbot game? The strongest customer relationships are formed by human connection. And fueling customers' ...