Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Frontier Airlines announced that they will no longer offer call-based customer service. All requests will be digitally based, including their app and through chat. Many travel media pundits are ...

BOZEMAN, Mont.--(BUSINESS WIRE)--Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

AI, ML and NLP are changing the ways brands interact with customers. This article will look at the ways they are shaping marketing personalization. Artificial intelligence (AI), machine learning (ML), ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

Here’s a cringe-worthy story. You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. A few days later, the package arrives ...

J.D. Power recently declared Verizon, of all the mobile carriers, provided the best and most reliable coverage. But when consumers have a beef with their wireless provider, it’s usually about customer ...

Keeping up with the needs and wants of today's renters is critical for success, explains Stephanie Gonzalez of Venterra Realty. Multifamily has reached a tipping point: Apartment operators can either ...