Frontier Airlines announced that they will no longer offer call-based customer service. All requests will be digitally based, including their app and through chat. Many travel media pundits are ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

BOZEMAN, Mont.--(BUSINESS WIRE)--Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built ...

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said. But when Shah saw ...

TROY, Mich.: 9 March 2023 — The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

J.D. Power recently declared Verizon, of all the mobile carriers, provided the best and most reliable coverage. But when consumers have a beef with their wireless provider, it’s usually about customer ...

Here’s a cringe-worthy story. You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. A few days later, the package arrives ...

You can't call Frontier Airlines to book a flight or fix travel issues anymore. The Denver-based carrier has gotten rid of its customer service phone line. "Our ...