Customer service approaches are becoming worse by the day—and it’s not just because so many companies are farming out theirs to foreign countries so people who speak English as a second language are ...

AOL executive Ryan Block posted an eight-minute recording online of a customer service rep who "had gotten so condescending and unhelpful, I felt compelled to record the speakerphone conversation on ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

In the constantly evolving retail sector, digital transformation has moved beyond e-commerce, extending into the physical realms where customers engage directly with products and services. Audio-video ...

SINGAPORE - A small home-grown audio company beat major brand names such as Hyatt and Apple to top a ranking of Singapore's best customer service providers. TC Acoustic - an audio distributor with one ...

Empathy is foundational to creating a pleasant customer experience. When organizations have a keen commitment to understanding their customers' experiences and empathizing with them, it increases the ...